Questions we are asked most often
If your question is not covered here, please send it through the contact form — we answer in English or Japanese.
How do you decide which products to handle?
We taste and check every product ourselves — ingredients, method and flavour — and adopt only those we would be happy to serve to our own family.
Do you supply businesses and retailers?
Yes. We offer bulk ingredient supply, finished-goods wholesale and OEM development, and we are flexible on pack format and lot size. See Wholesale & Export or contact us directly.
Do you export outside Japan?
Yes. We handle export and overseas buyer negotiations ourselves. Import requirements differ by country, so please tell us the destination market and intended channel in your first message and we will confirm what we can support.
What is your standard on food safety?
We avoid additives such as chemical seasonings, artificial sweeteners and preservatives wherever possible, and we place a high value on traceability of the production process and raw materials.
Can I get a specification sheet or a sample?
Yes. Specification sheets are available in English or Japanese, and samples can be arranged for serious enquiries. Please note which you need when you write to us.
Where can I buy your products?
Within Japan, from our own online store at store.foodsnest.com and from major Japanese marketplaces. The store is in Japanese and ships domestically; for overseas purchases please contact us.
We would like you to carry or list our product. Who do we talk to?
Use the contact form. We will review the product and what it stands for, and a member of our team will come back to you.
Still have a question?
We are happy to hear from customers, buyers and producers alike.